Utilising the Trust Centre
The Trust Centre is a publicly facing area of your compliance journey. It allows your business evidence various aspects of your compliance journey to any interested third-party, such as implemented controls, aligned standards, and important documentation. Let's go through each area within the Trust Centre individually.
This section is mainly used by visitors to the page. It shows the standards that you business is working towards/achieved, when the last automated check for compliance took place, a way to contact your organisation, and a method of reporting the page if necessary.
This area, similar to the Report Card, allows visitors to your Trust Centre to see your compliance with a standard, represented in percentage form. This data is pulled directly from your completed tasks within the platform, so you don't need to add any information manually.
Note: These percentages only represent the technical controls that your business has implemented. 100% compliance here does not automatically mean 100% compliance with the standard as a whole.
The Controls Implemented area allows visitors to view the security controls your organisation has put in place. Users can filter by specific compliance standards or use the search bar to look up individual controls, making it easy to navigate and find relevant information.
This feature is particularly useful for third parties—such as potential clients, partners, or vendors—who may need to verify your security posture as part of their due diligence or onboarding process. By sharing this information, you can help streamline external vetting and build trust more efficiently.
If needed, the list of implemented controls can also be exported as a .csv file for reporting or sharing purposes.
The Shared Documents area allows your organisation to upload and manage important documentation related to your compliance journey, such as penetration test reports, SOC 2 attestation reports, and other audit-related evidence.
Visitors to your Trust Centre can either Request Access to specific documents or Download them directly, depending on the visibility settings you’ve chosen (explained further below). This gives you full control over who can view the information you have uploaded.
By consolidating documentation into one area, the Shared Documents feature simplifies the due diligence process for partners, customers, and auditors alike.
The Document Repository is a private area within the OneClickComply platform, accessible only to your organisation. It allows you to manage all documents that appear in your Trust Centre, giving you full control over what is shared externally.
Each document can be assigned a Visibility status, which determines how and if it can be accessed by third parties:
Draft – Not published; visible only to your organisation.
Published – Available by request – Listed in the Trust Centre, but access must be requested and approved.
Published – Public – Visible and downloadable by anyone visiting your Trust Centre.
Retired – Archived; no longer visible to external users.
Documents marked as Draft or Retired are completely hidden from third-party view.
To add a document to your Trust Centre, click the Add Document button at the top right of the Document Repository. You’ll be prompted to enter a document name, a short description, select a document category, and upload the file. From there, you can assign the appropriate visibility level.
The Access Requests area allows you to manage any document access requests submitted through your Trust Centre. When a visitor requests access to a document marked as Published – Available by request, the request will appear here for your review.
Clicking Review on a request opens a detailed view, where you can see more information about the requester, including any supporting details they’ve provided.
From this screen, you can choose to either Approve or Decline the request, giving you full control over who can view sensitive documentation shared through your Trust Centre.
Business Details
This section is mainly used by visitors to the page. It shows the standards that you business is working towards/achieved, when the last automated check for compliance took place, a way to contact your organisation, and a method of reporting the page if necessary.
Compliance Alignment
This area, similar to the Report Card, allows visitors to your Trust Centre to see your compliance with a standard, represented in percentage form. This data is pulled directly from your completed tasks within the platform, so you don't need to add any information manually.
Note: These percentages only represent the technical controls that your business has implemented. 100% compliance here does not automatically mean 100% compliance with the standard as a whole.
Controls Implemented
The Controls Implemented area allows visitors to view the security controls your organisation has put in place. Users can filter by specific compliance standards or use the search bar to look up individual controls, making it easy to navigate and find relevant information.
This feature is particularly useful for third parties—such as potential clients, partners, or vendors—who may need to verify your security posture as part of their due diligence or onboarding process. By sharing this information, you can help streamline external vetting and build trust more efficiently.
If needed, the list of implemented controls can also be exported as a .csv file for reporting or sharing purposes.
Shared Documents
The Shared Documents area allows your organisation to upload and manage important documentation related to your compliance journey, such as penetration test reports, SOC 2 attestation reports, and other audit-related evidence.
Visitors to your Trust Centre can either Request Access to specific documents or Download them directly, depending on the visibility settings you’ve chosen (explained further below). This gives you full control over who can view the information you have uploaded.
By consolidating documentation into one area, the Shared Documents feature simplifies the due diligence process for partners, customers, and auditors alike.
Document Repository
The Document Repository is a private area within the OneClickComply platform, accessible only to your organisation. It allows you to manage all documents that appear in your Trust Centre, giving you full control over what is shared externally.
Each document can be assigned a Visibility status, which determines how and if it can be accessed by third parties:
Draft – Not published; visible only to your organisation.
Published – Available by request – Listed in the Trust Centre, but access must be requested and approved.
Published – Public – Visible and downloadable by anyone visiting your Trust Centre.
Retired – Archived; no longer visible to external users.
Documents marked as Draft or Retired are completely hidden from third-party view.
To add a document to your Trust Centre, click the Add Document button at the top right of the Document Repository. You’ll be prompted to enter a document name, a short description, select a document category, and upload the file. From there, you can assign the appropriate visibility level.
Access Requests
The Access Requests area allows you to manage any document access requests submitted through your Trust Centre. When a visitor requests access to a document marked as Published – Available by request, the request will appear here for your review.
Clicking Review on a request opens a detailed view, where you can see more information about the requester, including any supporting details they’ve provided.
From this screen, you can choose to either Approve or Decline the request, giving you full control over who can view sensitive documentation shared through your Trust Centre.
Updated on: 15/05/2025
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