Finn O'Brien
Last updated: 29 October 2025
In this article, you will find:
A step-by-step guide for accessing and utilising the ask an auditor support feature.
The Ask an Auditor feature allows users to book sessions with OneClickComply's internal audit team to talk about all things compliance, such as determining scope, reviewing documentation, removing roadblocks, or prepping for certification.
The Ask an Auditor feature can be accessed from two points:
On the homepage of the OneClickComply platform, underneath the compliance progress section, the Ask an Auditor button can be located within the Need help? area, as shown below:
Homepage ask an auditor option
From the navigation bar, select Audit & Assessment > Ask an Auditor, as shown below:
Navigation guidance for accessing ask an auditor
Once on the main page of Ask an Auditor, you can view the number of sessions provided to you, how many you have remaining, and a record of any previous sessions that have taken place.
To book a session with our team, select the Book Session button, located on the right-hand side, as shown below:
Booking an auditor session
This will open up a booking modal that is directly linked to our team's calendar. Please select a time, add contact details, and explain what you would like to discuss or explore during the session.
Note: Sessions are capped at 30 minutes, and timekeeping will be strict. Please ensure that any attendees arrive promptly to the meeting, and come prepared with questions or a specific structure you would like to follow.
If you would like to book additional sessions beyond your maximum allowance, please contact a member of the support team.
